Why Buy From Lily Blanche?

N a busy world, we all have so many choices. At Lily Blanche we are always grateful for your order and we never take it for granted. Here are some reasons our customers say they like to buy from Lily Blanche:

Personal service: We love designing and creating beautiful jewellery and it matters to us that you are happy with it. We always take deadlines or special requests into account. We are always happy to help with the selection of photographs and engraving messages.

Trust: Our Trustpilot rating is 98% excellent and we have over 300 five star reviews online. You can see what our verified customer say about us here. Our lockets are tested and hallmarked by the Assay Office in Edinburgh.

Transparency: The price you see on the product page is the price you pay at the checkout. No hidden extras.

Security: We treat your data as we would our own, with the utmost integrity. We upgrade our site regularly to incorporate the latest security systems.

A Listening Ear: We always love to hear from you by email, LiveChat, Facebook messenger and by phone. We aim to get back to you as quickly as possible.

Luxurious Touches: Whether it is the crisp bespoke tissue paper, the gorgeous scent in our boxes, the little branded polish cloths or just the time and care that goes into every package, our customers really appreciate these little luxuries.

Endurance: In a throwaway world, we believe in making beautiful pieces, designed to withstand the test of time, incoporating the best of British design.

Expertise: We love our jobs, take pride in what we do and always strive to excel.

Integrity: We are signatories to the Scottish Government's business pledge which means we pay the living wage to all staff, irrespective of age.

Peace Of Mind: The Edinburgh Assay Office tests the metal purity of our collections and hallmarks our lockets. This protects our customers from inferior products and they can tell it is a genuine Lily Blanche item.

Free UK Shipping: We use Royal Mail Tracked and Signed For Services for added peace of mind. Your postman will deliver your order and request a signature.

Free Returns: We will send you a free shipping label if you need to return an item for any reason. We offer a no-quibble money back guarantee on everything except engraved pieces.
Speed: When you buy from Lily Blanche, we dispatch orders daily and work as quickly as possible to get your item to you. We offer a next day service for most collections.

Ethical Supply Chain: We have a personal relationship with everyone in our supply chain, from our printers to our gem-cutters. We work with UK suppliers wherever possible and place an emphasis on ethical business. Our aim is to leave as small a footprint on the planet as we can.

Social Enterprise: We support the social enterprise Social Bite which is helping to eradicate homelessness. 25% of employees come from the homeless community. We also donate for every review we reieve online.

Community: We regularly engage with our customers on Facebook and enjoy communicating with them. We give back to our local community and we mentor young female entreprenurs

Our Pledge To You: You are our customer from the moment you first contact us to long after you receive your order. You matter to us. You are never just a number and we pledge to treat you with care, courtesy and as an individual. We will do everything we can to make your experience with us a worthwhile and happy one.

Gillian crawford, founder Lily Blanche

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